Term of Service
By accessing or purchasing from Proecolyte, you agree to the following Terms of Service. Please read them carefully before using our website.
1. General Information
This website is operated by Proecolyte. Throughout the site, the terms “we”, “us”, and “our” refer to Proecolyte. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms.
2. Eligibility
By using this website, you confirm that you are at least the age of majority in your country or have permission from a parent or guardian.
3. Products & Availability
We aim to display accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free. We reserve the right to:
- Modify or discontinue products at any time
- Limit the quantities of any product
- Correct any errors or inaccuracies without prior notice
4. Orders & Payment
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order
- Payments must be completed before order processing begins
- Secure third-party payment gateways are used to process transactions
5. Shipping & Delivery
We offer free shipping on all orders.
- Processing time: 1–2 business days
- Delivery time: 3–5 business days
- Total estimated delivery time: 4–7 business days
- Shipping carriers: Royal Mail & Evri
Delays may occur due to external factors beyond our control.
6. Returns & Refunds
We offer a 7-day return policy from the date of delivery.
- Items must be unused and in original packaging
- A prepaid return label is provided for eligible returns
- Refunds are processed within 5–7 business days after inspection
7. User Responsibilities
You agree not to use our website for any unlawful purpose or to violate any applicable laws. Any misuse of the website may result in termination of access.
7. How can I contact customer support?
You can reach our support team anytime:
Email: Support@excolytex.com
Phone: +44 7848162557
We typically respond within 24–48 business hours.