Privacy Policy
At Excolytex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store your full credit or debit card details on our servers.
Order Information
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We collect information relating to your purchases, including:
- Products ordered
- Order history
- Transaction details
- Delivery information
Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Referral source
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Respond to your inquiries
- Improve our website and customer experience
- Detect and prevent fraud or unauthorized activity
- Comply with legal and regulatory obligations
- Send promotional emails and special offers where you have provided consent
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with trusted service providers who assist us in operating our business, including:
- Secure payment processors
- Shipping and delivery partners
- Website hosting providers
- Analytics and website performance services
- Customer support service providers
These providers are only permitted to use your information to perform services on our behalf and are required to protect your data.
We may also disclose information if required by law or to protect our legal rights.
7. How can I contact customer support?
You can reach our support team anytime:
Email: Support@excolytex.com
Phone: +44 7848162557
We typically respond within 24–48 business hours.