Shipping Policy
We are committed to delivering your orders quickly, safely, and reliably.
1. Shipping Cost
We offer FREE shipping on all orders.
2. Order Processing Time
All orders are processed within 1 to 2 business days after payment confirmation.
Orders are processed Monday to Friday (excluding weekends and public holidays).
3. Delivery Time
Once your order has been processed and shipped, delivery takes:
- 3 to 5 business days (Transit Time)
So, the total estimated delivery time is 4 to 7 business days.
4. Shipping Methods
We use trusted delivery partners to ensure safe and timely delivery:
- Royal Mail
- Evri
You will receive tracking details once your order has been dispatched so you can follow your delivery in real time.
5. Order Tracking
Once your order is shipped, a tracking number will be provided via email so you can monitor your shipment status at any time.
6. Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors such as weather conditions, courier delays, or high order volumes.
7. How can I contact customer support?
You can reach our support team anytime:
Email: Support@excolytex.com
Phone: +44 7848162557
We typically respond within 24–48 business hours.